How much time is needed before we can start using Garson?

The delivery time depends on several factors. For standard installations, it usually takes 1–2 business days, while more complex installations are scheduled based on the scope of requirements.

Once you select the services you need, our team will provide an accurate estimate of the delivery and setup time.

Will employees be able to quickly learn how to use Garson?

Yes. During installation, we provide training sessions where employees receive all the necessary instructions for using the software.

Since most venues already use some form of restaurant software, many experienced waiters are already familiar with similar systems. In fact, it is often the case that staff members in new venues adapt to Garson almost immediately.

And if any questions arise later, our customer support team is always available to assist you.

We are currently using another program and would like to switch to Garson. How "painless" is that transition?

We will make your transition to Garson quick and easy by performing complete program setup, transferring necessary data from the old program, performing initial system configuration, and launching the system.

Can I control who has access to editing items, prices, and users?

Yes. Garson has a very precise privilege system that allows you to configure access to all parts of the program to prevent errors and misuse. This way, only those with permission can change items, prices, users, and other parts of the system.

I like the way the program looks. Can I personally change and add item images on the register?

Yes, you can change the images in the program however you wish.

Is there a limitation on the number and display method of items on the register?

There are no limits to the number of items displayed on the register.

When initially setting up the register screens, we arrange the items and item groups according to your preferences. If you are unsure how to organize the screen layout, you can leave it to us to create the initial setup based on our experience. Later, once you see what your most common orders look like, you can adjust the layout accordingly.

Can I restrict access to certain parts of the program?

Yes. Access rights can be customized for each user, allowing you to decide which options are available to waiters, bartenders, managers, or individual staff members.

We recommend that every employee has their own unique access credentials or card, rather than sharing the same code. This not only reduces the risk of misuse but also makes it easy to track activities and resolve any disputes.

Can the program operate in multiple languages?

Yes. The software language is defined at the user level, which means it can be used in several different languages simultaneously.

What services are included in the monthly subscription fee?

Support services include phone and online support (weekdays and weekends), installation of new versions, consultations and assistance with software features for users.

Do you offer packages that include additional services?

Yes. Our advanced packages include consulting services, integration with bookkeeping software, support for submitting documents to the Tax Administration website, equipment procurement, and other services related to the full use of the system.

What is registration for customer support?

To access customer support, you must be registered in our system. This ensures we have the necessary data and authorization to provide support services.

Occasionally, support requests are made by staff without proper authorization—sometimes due to misunderstanding, and other times intentionally. To prevent this, only individuals designated in the registration form are permitted to submit support requests.

What are the support service hours?

Support is available 365 days a year, weekdays from 07-24h, on weekends until 01h.