Frequently Asked Questions about Garson Hospitality Software
Here you will find answers to the most frequently asked questions about Garson software for restaurants, cafes, hotels and other hospitality establishments — from procurement and prices, through installation, to functionality and technical support.
Questions regarding the procurement and pricing of hospitality software
Is Garson One hospitality software to be bought or rented?
Use of Garson One hospitality software is paid monthly or annually.
The service includes the use of the software on the selected number of devices, along with full technical support.
What is included in the monthly Garson One software subscription?
Usage of the selected version and chosen additional options
Technical support 365 days a year
User support for operational work in the program
Consulting services
What is the price of the hospitality program?
The price of the Garson program for hospitality depends on the required options in Garson One Backoffice, from the number of devices and additional options you choose.
More information about packages and prices of hospitality software can be found on the site Pricing.
For a detailed quote, please send us an inquiry via the contact form.
Can Garson One software for restaurants be adapted to our needs?
Yes. Each client is approached individually and during installation the system is adjusted according to your needs.
How do I start using the Garson One program for hospitality?
It is necessary to contact us in order to adequately assess your needs and recommend the ideal software configuration for hospitality
Do you provide an initial setup, installation and training service?
Yes, our approach is to offer tailored setup, installation, and training services to all clients, ensuring the software is implemented in the most effective way for your business.
Do you also offer equipment?
Yes. With us, you can purchase all the necessary equipment:
Specialized computers
Thermal printers
Card readers
Card payment terminals
Employee cards
Devices for mobile ordering
Kiosks
Kitchen and bar displays
Servers
Can Garson One software and hardware be rented?
Yes. With our Garson RENT program, it is possible to rent the complete system for a pre-agreed period of time.
I have several restaurants. Do you offer a multi-location restaurant software discount?
Of course. There is a special version of Garson One restaurant software tailored to multi-location chains. Contact us to receive a personalized offer.
Hospitality software installation questions
How long does it take to install Garson One hospitality software?
For standard installations, it usually takes 1–2 business days, while more complex installations are scheduled based on the scope of requirements.
Will employees be able to quickly learn how to use Garson?
Yes. After the installation of the program, training is conducted during which the employees receive the necessary work instructions.
If you have additional questions, our support team is always at your disposal.
We are currently using another hospitality program and would like to switch to Garson One. How easy is switching?
Switching to Garson One hospitality software is quick and easy — our team will do the complete setup for you, transfer data from the old program and set up the system to be ready for work.
Questions regarding the functionality of hospitality software
Garson is a comprehensive hospitality software that contains a large number of options and fine-tuning — from POS system for restaurants and Backoffice management, to QR Menu and delivery module.
Can I control who has access to editing items, prices, and users?
Yes. Garson has a very precise privilege system that allows you to configure access to all parts of the program to prevent errors and misuse. This way, only those with permission can change items, prices, users, and other parts of the system.
I like how the program looks. Can I change the images of the items?
Yes, replacing images of items at checkout is simple.
Is there a limitation on the number and display method of items on the register?
There are no limits to the number of items displayed on the register.
When initially setting up the register screens, we arrange the items and item groups according to your preferences. If you are unsure how to organize the screen layout, you can leave it to us to create the initial setup based on our experience. Later, once you see what your most common orders look like, you can adjust the layout accordingly.
Can I restrict access to certain parts of the program?
Yes, you can choose which options and parts of the program are available to waiters, bartenders or managers, but also to individual users of the software.
Can the program operate in multiple languages?
Yes, the program can be used in several different languages and the working language can be adjusted for each employee.
Questions regarding technical support
What services are included in the monthly subscription fee?
Internet support
Phone support
Consultations
Installation of new versions
Do you offer packages that include additional services?
Yes. Our advanced packages include consulting services, integration with bookkeeping software, support for submitting documents to the Tax Administration website, equipment procurement, and other services related to the full use of the system.
What is Garson One customer service registration?
For support services, you need to log in to our system so that we have the necessary data and authorization to perform support services.
In order to avoid situations where employees call for support without the knowledge and approval of management, the registration form precisely lists the persons who are allowed to initiate requests for the provision of our services.
What are the support service hours?
Support is available 365 days a year, weekdays from 07-24h, on weekends until 01h.
Look at all Garson products, find solution for your type of facility or visit Price list for detailed information on packages and prices.
Look at everything Garson products, find solution for your type of facility or visit Price List for detailed information on packages and prices.