Questions regarding procurement and pricing
Is the software purchased or leased?
Using the garson.one system products is billed monthly or annually.
The service includes the use of the software on the selected number of devices, along with full technical support.
What is included in the monthly service?
Usage of the selected version and chosen additional options
Technical support 365 days a year
User support for operational work in the program
Consulting services
What is the subscription price for using the system?
The price depends on the required options in the Garson Backoffice, the number of devices and the additional features you choose.
More information about packages and prices can be found on the Pricing.
For a detailed quote, please send us an inquiry via the contact form.
Can the software be adapted to our needs?
Yes. Each client is approached individually and during installation the system is adjusted according to your needs.
How do I start using Garson?
You need to contact us so that we can adequately assess your needs and recommend the ideal Garson configuration.
Do you provide initial setup, installation, and training services when acquiring the software?
Yes, our approach is to offer tailored setup, installation, and training services to all clients, ensuring the software is implemented in the most effective way for your business.
Do you also offer equipment?
Yes. With us, you can purchase all the necessary equipment:
Specialized computers
Thermal printers
Card readers
Card payment terminals
Employee cards
Devices for mobile ordering
Kiosks
Kitchen and bar displays
Servers
Can both software and hardware be rented from you?
Yes. With our Garson RENT program, it is possible to rent the complete system for a pre-agreed period of time.
I have several restaurants. Do you offer discounts for purchasing systems for multiple locations?
Of course. There is a special version of the software adapted for multi-location systems. Contact us to get a personalized offer for your needs.
Questions regarding system installation
How much time is needed before we can start using Garson?
For standard installations, it usually takes 1–2 business days, while more complex installations are scheduled based on the scope of requirements.
Will employees be able to quickly learn how to use Garson?
Yes. After the installation of the program, training is conducted during which the employees receive the necessary work instructions.
If you have additional questions, our support team is always at your disposal.
We are currently using another program and want to switch to Garson. How "painless" is such a switch?
Switching to Garson is quick and easy, and our team will complete the program setup, transfer the necessary data from the old program and set the system to be ready for work.
Questions regarding software features
Garson is a comprehensive software system for catering and contains a large number of options and fine-tuning to adapt to every segment and every type of business.
Can I control who has access to editing items, prices, and users?
Yes. Garson has a very precise privilege system that allows you to configure access to all parts of the program to prevent errors and misuse. This way, only those with permission can change items, prices, users, and other parts of the system.
I like how the program looks. Can I change the images of the items?
Yes, replacing images of items at checkout is simple.
Is there a limitation on the number and display method of items on the register?
There are no limits to the number of items displayed on the register.
When initially setting up the register screens, we arrange the items and item groups according to your preferences. If you are unsure how to organize the screen layout, you can leave it to us to create the initial setup based on our experience. Later, once you see what your most common orders look like, you can adjust the layout accordingly.
Can I restrict access to certain parts of the program?
Yes, you can choose which options and parts of the program are available to waiters, bartenders or managers, but also to individual users of the software.
Can the program operate in multiple languages?
Yes, the program can be used in several different languages and the working language can be adjusted for each employee.
Questions regarding technical support
What services are included in the monthly subscription fee?
Internet support
Phone support
Consultations
Installation of new versions
Do you offer packages that include additional services?
Yes. Our advanced packages include consulting services, integration with bookkeeping software, support for submitting documents to the Tax Administration website, equipment procurement, and other services related to the full use of the system.
What is Customer Support Registration?
For support services, you need to log in to our system so that we have the necessary data and authorization to perform support services.
In order to avoid situations where employees call for support without the knowledge and approval of management, the registration form precisely lists the persons who are allowed to initiate requests for the provision of our services.
What are the support service hours?
Support is available 365 days a year, weekdays from 07-24h, on weekends until 01h.